Support technician

REF: ST1810PT
JOB POSITION: Support technician – EN & PT
LOCATION: Porto, Portugal

Job description/specification

We are looking for people for our technical support team. Both for Tier1 and Tier2.

Tier 1: Our call center staff that assists Hotel Guests using our products.

Tier 2: Technicians that assist hotel staff (maintenance and IT) and are able to troubleshoot the  infrastructure and applications issues remotely.

We have vacancies for both roles and depending on your profile you will be offered one or the other.

What we require from you:

• Good English and Portuguese skills – spoken and written
• Technical training in informatics or network
• Good Communication skills
• Work experience with  Lan/Wan networking and TCP/IP
• Available to work in shifts

We will also value the following:

• IT certifications [MCSE, CCNA, etc]
• Hands on experience with network equipment: routers, switches, access points
• Basic knowledge of network protocols
• Scripting languages (bash and other CLI)
• Spanish speaking

What we offer:

• Competitive salary and compensation
• Health insurance
• A great environment and a great team to work

Please send your resume to jobs@noniussoftware.com with reference ST1810PT.