Sea Containers London, managed by Lore Group, is an incredible hotel located in the heart of London. It surprises its guests with its brutalist architecture, incredible views over the River Thames, but especially with its flawless guest journey.
This spring, Nonius had the honour of starting a partnership with the hotel and, due to the transformations that took place worldwide, this relationship expanded to provide guests with a contactless experience.
Building a Special and Safer Guest Journey
To meet the new cleaning and safety needs, the hotel opted to develop its own App, with the following features:
- Mobile key, integrated with Assa Abloy
- Billing and Express Check-out integrated with Oracle Hospitality Opera PMS
- Digital room service and guest requests
- A complete tour guide
The App was built and implemented in just 4 weeks! Nonius does have a platform that makes it very efficient to build branded apps in record time but this is only possible with the great work from the hotel’s amazing team!
The hotel’s PBX, voicemail and call logging systems were replaced with the Nonius Voice solution to provide users working from home and the basis to implement voice extension in the Mobile App.
The Voice Solution was enhanced:
- Corporate softphone was implemented to allow ease of working for all remote workers
- by integrated Microsoft Teams (direct routing) was integrated, to optimize communication between hotel staff.
It is an amazing partnership that is making the Guest Journey Safer and very special!
“Nonius has a portfolio of solutions that is extremely complete and very competitive. Although the solutions are very complete, we have been working in close partnership to build new features to enhance our digital journey and we greatly appreciate the way our requirements can influence their roadmap. The partnership with Nonus has been a great success and we are confident that we’ve made the right decision and look forward to working with Nonius for years to come.” said Paul Rasche, IT Director at Sea Containers London
“We are honoured to have been chosen by Sea Containers London. I want to thank the team at the hotel from the amazing collaboration we had and for trusting us to supply the technology for so many of the touchpoints of the guest journey. It was an enormous pleasure to work with all the team and look forward to the next projects and a long-lasting partnership.” said Leonel Domingues, Nonius CTO & Founder