SERVICES

Customer Services

At Nonius, client relationships are our highest concern, and our entire organization is dedicated to making sure each client gets the most out of a Nonius solution.

Support & Maintenance Services ensure high levels of satisfaction, and allows you to focus on your business.

Nonius Support Teams are highly skilled and experienced engineers, who analyze, investigate and resolve issues in a quick and efficient manner.

Nonius offers different Service Level Agreements (SLA) tailored specifically for each customer’s needs.

 

KEY FEATURES

Global support with in-house experienced team

SLA and 24/7 guest help desk with direct dial-in support numbers

Cloud Dashboard for real time Hotel group status, alarms, usage stats and ROI/KPIs

Design and project management services from our team of experts

NOC for proactive monitoring and maintenance

Specialized field support for seminars and conventions

Wireless/Network audit services including Wi-Fi heat mapping

MORE INFO PLEASE

SERVICES*

  • E-mail, web or telephone (8/5 and 24/7 hotlines)
  • Quick and efficient response
  • NOC (Network Operations Centre) system monitoring
  • Preventive maintenance
  • Regular status updates about the progress of your support case
  • On-site support
  • Software updates and corrective software releases
  • Configuration backup and restore
  • Hardware replacement in advance
  • Warranty extensions
  • Guest Hot Line
  • 3 Service levels with the response time of 2, 6 and 12 hours

*Depending on the Service Level Agreement (SLA) required

See also

GIA/WI-FI SOLUTIONS

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TV SOLUTIONS

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SIGNAGE SOLUTIONS

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