Field Service Technician (WAN/LAN, IPTV, Routers, Servers)

REF: FST1903
JOB POSITION: Field Service Technician (WAN/LAN, IPTV, Routers, Servers)
MANAGER: Professional Services Director
LOCATION: Maia
START DATE: April 2019

Job description/specification
We are looking for a Field Service Technician to be part of our PS team.

Responsibilities

  • Attend sites to resolve any type of issue related with Nonius Solutions;
  • Install, upgrade and maintain any of the equipment under SLA;
  • Provide a high level of customer care within the terms of the SLAs;
  • Timely completion of  all paperwork related to the site visits;
  • Liaise with senior engineers, management, contractors and customers;
  • Provide remote technical support to existing customer sites;
  • Ensure all work is completed to a high standard and to agreed processes.

What we require from you

  • High school diploma or equivalent, along with a 2 year technical degree or equivalent work experience in Telecom and/or Networking;
  • Ability to work in WAN/LAN environment; working with routers, servers and TCP/IP environment;
  • CCNA or other switching/routing courses or work experience that can be considered equivalent;
  • Valid driver’s license and be available to travel within the country and abroad;
  • Ability to meet deadlines work independently;
  • Must have excellent communication skills and outstanding customer awareness skills;
  • Fluent in English. Other languages will be valuable as well.

We will also value the following

  • Hospitality experience, preferably Hotel IT or vendor;
  • Linux admin experience and shell scripting;
  • Awareness of hotel chain brand standards;
  • Experience with leading IT equipment.

What we offer

  • Training in state of the art solutions;
  • Full time position;
  • Health insurance;
  • Competitive salary and compensation;
  • A great environment and a great team to work with.

Please send your resume to jobs@noniussoftware.com with reference FST1903.

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