At Nonius, client relationships are our highest concern, and our entire organization is dedicated to making sure each client gets the most out of a Nonius solution.
Support & Maintenance Services ensure high levels of satisfaction, and allows you to focus on your business.
Nonius Support Teams are highly skilled and experienced engineers, who analyze, investigate and resolve issues in a quick and efficient manner.
Nonius offers different Service Level Agreements (SLA) tailored specifically for each customer’s needs.
- E-mail, web or telephone (8/5 and 24/7 hotlines)
- Quick and efficient response
- NOC (Network Operations Centre) system monitoring
- Preventive maintenance
- Regular status updates about the progress of your support case
- On-site support
- Software updates and corrective software releases
- Configuration backup and restore
- Hardware replacement in advance
- Warranty extensions
- Guest Hot Line
- 3 Service levels with the response time of 2, 6 and 12 hours
*Depending on the Service Level Agreement (SLA) required